The Head Office of Janaspandana Software Solutions Private Limited
is located at – Flat no 102, Sai Bhavana Heights, Nagole,
Hyderabad -50068, Telangana, India. These terms and conditions
apply to work done from any office of Janaspandana Software
Solutions Private Limited
The primary area of business for Janaspandana Software Solutions
Private Limited is (but not limited to) providing design and
development resources for Website Publishing, designing,
development and software application development, mobile
application development, IT Support services, Hosting services,
Quality Analysis (QA) and Digital Media. Janaspandana Software
Solutions Private Limited also specializes in providing highly
focused E-marketing solutions such as Digital Marketing (SEO)
Search Engine Optimization, Pay Per Click (PPC), e-communication
strategy, Data Analysis, Product Consulting & Strategy.
Janaspandana Software Solutions Private Limited undertake
projects on an hourly timesheet basis
All fees are estimated and inclusive of 18 percent GST
Estimates are valid for 30 days from the date of issue.
Payment terms are based on monthly timesheets which are
allocations of our resources.
The client is allocated dedicated resource(s) along with the
necessary functional support staff such as a Team Leader or
Project Manager if requested (based on the service
commissioned).
The resource(s) would be operating out of the Indian office
unless the resource is operating onsite. The Indian office
operates Monday – Saturday 10 AM to 7:00 PM (India’s time zone
is GMT +5:30 / BST +4.30). All the public holidays are notified
in advance and communicated by the development team directly;
the holidays are generally compensated by working extra hours in
the evenings, at weekends or as per the agreed time schedule
with the client.
Quality of Service
You deserve to have your work carried out to the highest possible
standard and in an understanding and timely manner and we will
always try and exceed your expectations. We value quality very
highly and look to pass that on to our clients at every
opportunity.
Our values are our commitment to you
We will act with the utmost integrity, displaying integrity,
professional dedication, and courtesy at all times.
All correspondence such as emails and phone calls will be dealt
with promptly
We will provide you with an alternative contact if the person you
are looking for is unavailable.
We will give clear and concise information regarding your inquiry
and the associated estimate and also about the project
We guarantee high-quality and cost-effective services
How You Can Help
Please make sure you give us clear instructions to allow us to
effectively provide an accurate estimate and work to the best of
our abilities on the project.
Reply promptly to communications. The developer is on a dedicated
basis, it is important he or she has tasks at all times to avoid
delays (any delays may increase the time required to complete the
project).
Please tell us if you are going to be away or unable to respond to
requests for information.
If you are dissatisfied with the service being provided please
tell us. We cannot resolve a problem we are unaware of.
Basis of Charging Fees
Our “Dedicated” service is supplied on an “Hourly Time Sheet”
based and client has to pay us in two timely payments in the
respective month.
Our “Ad-hoc” or “Post Maintenance” service is also “Time and
Materials”; the service is sold in minimum 10, 20, 40 hours blocks
Acceptance of Services
At various intervals throughout a project, you will be asked to
view, test on. As a project is a combination of these smaller
sections we ask this is done in a timely manner; delay in this
process can cause delay to the project as a whole and delay the
overall timeframe.
Back-up: It is the client’s responsibility to ensure they have a
back-up of the work. We recommend taking back-ups of the work at
all stages (we recommend an automated scheduled back-up, which can
be set-up alongside any work by our server technicians). This is
done so at your own risk. We do not take responsibility for any
impact this may have to either the live site or your ability to
work. We strongly recommend the use of a test Digital Ocean
server.
Our Invoices
Payment of the advance / first invoice is an acceptance of these
terms and conditions.
The charges are calculated in accordance with Janaspandana
Software Solutions Private Limited’ standard rates (which can be
amended on one month’s prior notice to you) as follows:
Monthly rates are calculated on the basis of an eight (8) hour
day, working a six (6) day week.
Daily rates are calculated on the basis of an eight (8) hour
day.
All invoices must be paid in the currency in which they are
issued.
Our invoices are issued before we start the work and need to be
reconciled in order for the work to commence.
Your project may be put on hold temporarily whilst your payment on
invoices is outstanding and in that event, we reserve the right to
remove project files from our servers.
Unless otherwise stated all prices are exclusive of VAT or any
other taxes as may be applicable, which shall where applicable be
charged by Janaspandana Software Solutions Private Limited to you
at the current rate.
Termination
Without prejudice to any other rights or remedies which
Janaspandana Software Solutions Private Limited may have we
reserve the right to terminate the project or services without
liability to you if:
You fail to pay any amount due to us on the due date for payment
and remain in default not less than 7 days after being notified
in writing to make such payment.
You commit a material breach of any of our other terms and
conditions of business, where the breach is incapable of remedy,
or (if the breach is capable of remedy) you fail to remedy the
breach within 14 days after being notified in writing to do so.
You breach any of our terms and conditions of business in such a
manner as to reasonably justify the opinion that your conduct is
inconsistent with your having the intention or ability to give
effect to the terms of the agreement between us.
You are made bankrupt, a winding-up order is made against you or
you become subject to any insolvency procedure including
administration, liquidation or a voluntary arrangement with your
creditors pursuant to the Insolvency Act 1986 or other
insolvency legislation
On termination of the project for any reason
You shall immediately pay to us all of Janaspandana Software
Solutions Private Limited outstanding unpaid invoices and
interest (if any), in respect of services supplied but for which
no invoice has been submitted, we may submit an invoice, which
shall be payable immediately on receipt.
All licenses granted by Janaspandana Software Solutions Private
Limited under the project shall terminate; and
The accrued rights of Janaspandana Software Solutions Private
Limited and liabilities of you as at termination shall not be
affected.
Warranty
The Customer must notify Janaspandana Software Solutions Private
Limited in writing during the 30 day Warranty Period if the
Customer identifies an error in the code/system/ program written
by Janaspandana Software Solutions Private Limited Once it has
been agreed on Janaspandana Software Solutions Private Limited
will correct any errors that we made in the construction of the
code/system/program at no cost. Under no circumstances will a
partial/full refund will be acknowledged. Janaspandana Software
Solutions Private Limited reserves the right to define a
bug/error.
Janaspandana Software Solutions Private Limited will not be liable
under the below clauses:
If the error is not notified to the Janaspandana Software
Solutions Private Limited in writing during the Warranty Period;
If the error cannot be verified or reproduced by Janaspandana
Software Solutions Private Limited
If and to the extent that the error is caused by infringement by
the Customer or involvement of developer /freelancer/company not
related to Janaspandana Software Solutions Private Limited.
If the software/programs/scripts (but not limited to) was
written or developed by a developer/freelancer/ company who is
not related to Janaspandana Software Solutions Private Limited
or is in a partially finished state.
Due to a change in the configuration of server / hosting at
customer end.
We make no warranties or representations that your code/system/
program will be commercially profitable or succeed in any other
intended purpose you may have for it.These involve many factors
beyond our control.
Involvement of 3rd Party developer/freelancer/company during or
after completion of work (in such cases we will need to be
notified prior to project commencement)
You will meet the cost of any time spent tracking bugs due to data
content uploaded by customer or 3rd Party which subsequently
causes problems or bugs.
Procedures for Resolving any problems
We aim to give you high quality and efficient service at all
times. However if at any time you are unhappy with the service
that you receive, including our invoices, please raise your
concern in the first place to:
No derogatory comments. We work to a high standard and we value
our business reputation. In the unlikely event that you are
dissatisfied with any of our work, you should raise your concern
as stated in Clause 16 above. It is a condition of our contract
with you that you will not make any critical or derogatory comment
about Janaspandana Software Solutions Private Limited to any third
party, and you will not publish any such comment, whether on a
website, via the Internet or otherwise. Any breach of this clause
may result in legal proceedings being issued against you.
The contract between Janaspandana Software Solutions Private
Limited and the Customer shall be governed by and construed in
accordance with the laws of Telangana High Court. Any dispute
arising shall be subject to the exclusive jurisdiction of the
courts of Telangana
These terms and conditions of business constitute the entire
agreement between us and extinguish all previous agreements,
promises, warranties, representations, and understandings between
us, whether written or oral.
You must not do the following things either during your business
relationship with us or within one year of the end of that
relationship:
Commission work from our clients, or attempt to solicit work
from our clients.
Engage any of our developers or other employees in a contract
for services or a contract of employment (All our developers
have a clause in their contracts prohibiting business
relationships with our clients).
Commission work directly from any of our developers or other
employees or attempt to do so.
