Our Terms & Conditions

The Head Office of Janaspandana Software Solutions Private Limited is located at – Flat no 102, Sai Bhavana Heights, Nagole, Hyderabad -50068, Telangana, India. These terms and conditions apply to work done from any office of Janaspandana Software Solutions Private Limited

The primary area of business for Janaspandana Software Solutions Private Limited is (but not limited to) providing design and development resources for Website Publishing, designing, development and software application development, mobile application development, IT Support services, Hosting services, Quality Analysis (QA) and Digital Media. Janaspandana Software Solutions Private Limited also specializes in providing highly focused E-marketing solutions such as Digital Marketing (SEO) Search Engine Optimization, Pay Per Click (PPC), e-communication strategy, Data Analysis, Product Consulting & Strategy.

Janaspandana Software Solutions Private Limited undertake projects on an hourly timesheet basis

All fees are estimated and inclusive of 18 percent GST

Estimates are valid for 30 days from the date of issue.

Payment terms are based on monthly timesheets which are allocations of our resources.

The client is allocated dedicated resource(s) along with the necessary functional support staff such as a Team Leader or Project Manager if requested (based on the service commissioned).

The resource(s) would be operating out of the Indian office unless the resource is operating onsite. The Indian office operates Monday – Saturday 10 AM to 7:00 PM (India’s time zone is GMT +5:30 / BST +4.30). All the public holidays are notified in advance and communicated by the development team directly; the holidays are generally compensated by working extra hours in the evenings, at weekends or as per the agreed time schedule with the client.

Quality of Service

You deserve to have your work carried out to the highest possible standard and in an understanding and timely manner and we will always try and exceed your expectations. We value quality very highly and look to pass that on to our clients at every opportunity.

Our values are our commitment to you

We will act with the utmost integrity, displaying integrity, professional dedication, and courtesy at all times.

All correspondence such as emails and phone calls will be dealt with promptly

We will provide you with an alternative contact if the person you are looking for is unavailable.

We will give clear and concise information regarding your inquiry and the associated estimate and also about the project

We guarantee high-quality and cost-effective services

How You Can Help

Please make sure you give us clear instructions to allow us to effectively provide an accurate estimate and work to the best of our abilities on the project.

Reply promptly to communications. The developer is on a dedicated basis, it is important he or she has tasks at all times to avoid delays (any delays may increase the time required to complete the project).

Please tell us if you are going to be away or unable to respond to requests for information.

If you are dissatisfied with the service being provided please tell us. We cannot resolve a problem we are unaware of.

Basis of Charging Fees

Our “Dedicated” service is supplied on an “Hourly Time Sheet” based and client has to pay us in two timely payments in the respective month.

Our “Ad-hoc” or “Post Maintenance” service is also “Time and Materials”; the service is sold in minimum 10, 20, 40 hours blocks

Acceptance of Services

At various intervals throughout a project, you will be asked to view, test on. As a project is a combination of these smaller sections we ask this is done in a timely manner; delay in this process can cause delay to the project as a whole and delay the overall timeframe.

Back-up: It is the client’s responsibility to ensure they have a back-up of the work. We recommend taking back-ups of the work at all stages (we recommend an automated scheduled back-up, which can be set-up alongside any work by our server technicians). This is done so at your own risk. We do not take responsibility for any impact this may have to either the live site or your ability to work. We strongly recommend the use of a test Digital Ocean server.

Our Invoices

Payment of the advance / first invoice is an acceptance of these terms and conditions.

The charges are calculated in accordance with Janaspandana Software Solutions Private Limited’ standard rates (which can be amended on one month’s prior notice to you) as follows:

Monthly rates are calculated on the basis of an eight (8) hour day, working a six (6) day week.

Daily rates are calculated on the basis of an eight (8) hour day.

All invoices must be paid in the currency in which they are issued.

Our invoices are issued before we start the work and need to be reconciled in order for the work to commence.

Your project may be put on hold temporarily whilst your payment on invoices is outstanding and in that event, we reserve the right to remove project files from our servers.

Unless otherwise stated all prices are exclusive of VAT or any other taxes as may be applicable, which shall where applicable be charged by Janaspandana Software Solutions Private Limited to you at the current rate.

Termination

Without prejudice to any other rights or remedies which Janaspandana Software Solutions Private Limited may have we reserve the right to terminate the project or services without liability to you if:

You fail to pay any amount due to us on the due date for payment and remain in default not less than 7 days after being notified in writing to make such payment.

You commit a material breach of any of our other terms and conditions of business, where the breach is incapable of remedy, or (if the breach is capable of remedy) you fail to remedy the breach within 14 days after being notified in writing to do so.

You breach any of our terms and conditions of business in such a manner as to reasonably justify the opinion that your conduct is inconsistent with your having the intention or ability to give effect to the terms of the agreement between us.

You are made bankrupt, a winding-up order is made against you or you become subject to any insolvency procedure including administration, liquidation or a voluntary arrangement with your creditors pursuant to the Insolvency Act 1986 or other insolvency legislation

On termination of the project for any reason

You shall immediately pay to us all of Janaspandana Software Solutions Private Limited outstanding unpaid invoices and interest (if any), in respect of services supplied but for which no invoice has been submitted, we may submit an invoice, which shall be payable immediately on receipt.

All licenses granted by Janaspandana Software Solutions Private Limited under the project shall terminate; and

The accrued rights of Janaspandana Software Solutions Private Limited and liabilities of you as at termination shall not be affected.

Warranty

The Customer must notify Janaspandana Software Solutions Private Limited in writing during the 30 day Warranty Period if the Customer identifies an error in the code/system/ program written by Janaspandana Software Solutions Private Limited Once it has been agreed on Janaspandana Software Solutions Private Limited will correct any errors that we made in the construction of the code/system/program at no cost. Under no circumstances will a partial/full refund will be acknowledged. Janaspandana Software Solutions Private Limited reserves the right to define a bug/error.

Janaspandana Software Solutions Private Limited will not be liable under the below clauses:

If the error is not notified to the Janaspandana Software Solutions Private Limited in writing during the Warranty Period;

If the error cannot be verified or reproduced by Janaspandana Software Solutions Private Limited

If and to the extent that the error is caused by infringement by the Customer or involvement of developer /freelancer/company not related to Janaspandana Software Solutions Private Limited.

If the software/programs/scripts (but not limited to) was written or developed by a developer/freelancer/ company who is not related to Janaspandana Software Solutions Private Limited or is in a partially finished state.

Due to a change in the configuration of server / hosting at customer end.

We make no warranties or representations that your code/system/ program will be commercially profitable or succeed in any other intended purpose you may have for it.These involve many factors beyond our control.

Involvement of 3rd Party developer/freelancer/company during or after completion of work (in such cases we will need to be notified prior to project commencement)

You will meet the cost of any time spent tracking bugs due to data content uploaded by customer or 3rd Party which subsequently causes problems or bugs.

Procedures for Resolving any problems

We aim to give you high quality and efficient service at all times. However if at any time you are unhappy with the service that you receive, including our invoices, please raise your concern in the first place to:

No derogatory comments. We work to a high standard and we value our business reputation. In the unlikely event that you are dissatisfied with any of our work, you should raise your concern as stated in Clause 16 above. It is a condition of our contract with you that you will not make any critical or derogatory comment about Janaspandana Software Solutions Private Limited to any third party, and you will not publish any such comment, whether on a website, via the Internet or otherwise. Any breach of this clause may result in legal proceedings being issued against you.

The contract between Janaspandana Software Solutions Private Limited and the Customer shall be governed by and construed in accordance with the laws of Telangana High Court. Any dispute arising shall be subject to the exclusive jurisdiction of the courts of Telangana

These terms and conditions of business constitute the entire agreement between us and extinguish all previous agreements, promises, warranties, representations, and understandings between us, whether written or oral.

You must not do the following things either during your business relationship with us or within one year of the end of that relationship:

Commission work from our clients, or attempt to solicit work from our clients.

Engage any of our developers or other employees in a contract for services or a contract of employment (All our developers have a clause in their contracts prohibiting business relationships with our clients).

Commission work directly from any of our developers or other employees or attempt to do so.